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Technology involving patent rights held by Keio University. For more information, please inquire at the KLL Desk.
Technology Partnership Seminar.

Global Center of Excellence Program
-Center for Education and Research of Symbiotic, Safe and Secure System Design-
Professor UEDA, Toshihisa
Department of Mechanical Engineering
The Global COE “Center for Education and Research of Symbiotic, Safe and Secure System Design” aims to develop system design in engineering for complex engineering systems based on engineering science and systems engineering and to educate PhD students who can solve issues with actual systems.

Cause and Effect Structure Analysis and Quantification for Customer Satisfaction and Service Quality
Professor SUZUKI, Hideo
Department of Administration Engineering
Service is intangible, yet it is crucial to conduct causal analysis, quantification of service, and their application to problem discovery and solution. We will present case studies of professional sports services, etc., in which we quantify service quality and customer satisfaction, and conduct relational analysis with business performance.

Quality Management and Its Statistical Methods: the Use of Process Control, Experimental Design, Response Surface Method and Principal Points
Professor SUZUKI, Hideo
Research Associate MATSUURA, Shun
Department of Administration Engineering
Statistical methods are effective tools for quality management, but the need has emerged for higher-level methods that are compatible with the current environment. We present researches on quality management methods, such as detection of unnatural processes using multivariate analysis, response surface methodology based on supersaturated experimental designs, principal points, etc.